Support Plans
SYMAS OPENLDAP GOLD
Symas OpenLDAP Gold (Gold) is the highest level of service available for an OpenLDAP Directory. It offers the tightest Service Level Agreement (SLA) with the most responsive commitments. Gold customers get higher priority overall to Service Requests. Gold is available at either Business Hours (email) or High Severity (24x7x365) service level. It is meant for larger, more complex, and mission critical deployments.
All prices on this page are listed in U.S. dollars (USD).
Gold Plan
Business Hours
High Sev
Base/instance/year
DR/instance/year
*Small Pool (21-59)
*Medium Pool (60-249)
$6,000
$3,000
$125,000
$187,500
$9,000
$4,500
$187,500
$279,750
* - Pool size is the number of Production OpenLDAP servers/instances/VMs
SYMAS OPENLDAP BRONZE
Symas OpenLDAP Bronze (Bronze) is a “Best Effort” support plan. It has no Service Level Agreement. It is only available at the Business Hours (email) level of support. It is meant for teams self-sufficient in OpenLDAP who occasionally need support.
Business Hours
Bronze Plan
Base/instance/year
DR/instance/year
*Small Pool (21-59)
*Medium Pool (60-249)
$1,000
$500
$21,000
$31,000
* - Pool size is the number of Production OpenLDAP servers/instances/VMs
SYMAS DIRECTORY TRAFFIC MANAGER (lloadd)
Symas Directory Traffic Manager (DTM) support is at the same level as your chosen OpenLDAP support plan, either Gold or Bronze.
DTM/instance/year
Symas DTM (lload)
$1,000
Sample Agreements and Statements of Work
Below is a list of sample Support Agreements that we use. A Support Agreement outlines the relationship between your company and Symas defining items such as payment, scope of services, amendment, termination, confidentiality, etc. You can download and share these forms with your management and/or legal team:
To set up support, contact sales@symas.com or call the Main Office (telephone number below).