Support Plans
SYMAS OPENLDAP GOLD
Symas OpenLDAP Gold (Gold) is the highest level of service available for an OpenLDAP Directory. It offers the tightest Service Level Agreement (SLA) with the most responsive commitments. Gold customers get higher priority overall to Service Requests. Gold is available at either Business Hours (email) or High Severity (24x7x365) service level. It is meant for larger, more complex, and mission critical deployments.
All prices on this page are listed in U.S. dollars (USD).
Base/instance/year
DR/instance/year
*Small Pool (21-59)
*Medium Pool (60-249)
Gold Plan
Business Hours
High Sev
$9,000
$4,500
$187,500
$279,750
$6,000
$3,000
$125,000
$187,500
* - Pool size is the number of Production OpenLDAP servers/instances/VMs
SYMAS OPENLDAP BRONZE
Symas OpenLDAP Bronze (Bronze) is a “Best Effort” support plan. It has no Service Level Agreement. It is only available at the Business Hours (email) level of support. It is meant for teams self-sufficient in OpenLDAP who occasionally need support.
Business Hours
Bronze Plan
$1,000
$500
$21,000
$31,000
Base/instance/year
DR/instance/year
*Small Pool (21-59)
*Medium Pool (60-249)
* - Pool size is the number of Production OpenLDAP servers/instances/VMs
Sample Agreements and Statements of Work
Below is a list of sample Support Agreements and Statement of Work that we use. A Support Agreement outlines the relationship between your company and Symas Inc. defining items such as payment, scope of services, amendment, termination, confidentiality, etc. A Statement of Work defines items such as project purpose, project description, delivery schedule, deliverables, responsibilities, acceptance criteria, fees and payment, and termination.You can download and share these forms with your management and/or legal team:
To set up support, contact sales@symas.com or call the Main Office (telephone number below).