Symas

OpenLDAP Support

Support Plans Built for Production LDAP

Choose the level of expert support that fits your OpenLDAP environment, operational needs, and response requirements.

Note: All prices shown are in U.S. Dollars (USD).

Support Options

Choose the Right Level of Coverage

Symas support plans give your team direct access to experienced OpenLDAP engineers. Choose Gold support for broader coverage and high-severity response, or Bronze support for expert assistance during business hours.

Most Comprehensive

Gold Support

Comprehensive OpenLDAP support for organizations running business-critical and mission-critical production directory infrastructure. Gold Support includes Business Hours coverage, with an optional High Severity service level for around-the-clock critical issue response. Gold support customers receive higher priority overall to service requests.

Higher-Priority Business Hours Support

Support requests are submitted through the Symas support ticketing system and receive higher priority from experienced OpenLDAP engineers during standard business hours.

24×7×365 Critical Coverage

Gold-priority requests are managed through the Symas support ticketing system, with around-the-clock coverage including direct phone access to the Symas support team.

Gold Includes

  • Business Hours or High Severity support options
  • 24×7×365 coverage for High Severity production issues
  • Direct phone access for High Severity support
  • Higher-priority support through the Symas support ticketing system
  • Direct access to experienced OpenLDAP engineers
  • Support for production OpenLDAP environments
  • Operational guidance, troubleshooting, and issue resolution

Annual Pricing

Business Hours High Sev
Base / instance / year $6,000 $9,000
DR / instance / year $3,000 $4,500
Small Pool (21–59) $125,000 $187,500
Medium Pool (60–249) $187,500 $279,750

Pool size is the number of production OpenLDAP servers, instances, or VMs.

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Business Hours

Bronze Support

Expert OpenLDAP assistance for teams that need reliable, standard-priority support through the Symas support ticketing system during standard business hours.

Bronze Support is a “best effort” support plan. It has no service level agreement. It is only available at the Business Hours (email) level of support. It is meant for teams self-sufficient in OpenLDAP who occasionally need support.

Bronze Includes

  • Business Hours support
  • Standard-priority support through the Symas support ticketing system
  • Operational guidance and troubleshooting assistance
  • Support for production OpenLDAP environments

Annual Pricing

Base / instance / year $1,000
DR / instance / year $500
Small Pool (21–59) $21,000
Medium Pool (60–249) $31,000

Pool size is the number of production OpenLDAP servers, instances, or VMs.

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Directory Traffic Manager

DTM Support

Organizations using Symas Directory Traffic Manager can add DTM support alongside their OpenLDAP support coverage.

DTM support follows the service level of your selected OpenLDAP support plan, giving your team a consistent support experience across your directory infrastructure.

Annual Pricing

Per instance / year $1,000

Plan Details

Review the Support Agreements

Review the sample support agreements for additional information about coverage, response expectations, and service terms.

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Not Sure Which Plan Fits Your Environment?

Tell us about your OpenLDAP deployment, operational requirements, and support needs. We’ll help you choose the right level of coverage.

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